Let us know how we can help!
We usually reply within 2-3 business days. Thank you for your support!
Email: support@twinnysurfco.com or fill out the form below
For immediate help check the frequently asked questions below.
Frequently asked questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us at Support@twinnysurfco.com
Shipping & Delivery
-
Domestic shipping can take up to 7 business days.
We process orders within 1-3 business days.Once your order has been fulfilled you will receive an email with a more accurate delivery date.
During high volume times order can take longer to process.
-
Orders may be shipped in multiple packages.
Shirts, hoodies and crewnecks ship together depending on order size. Larger orders will be broken into two separate packages and you will receive multiple tracking numbers
Hats and stickers will arrive in separate packages.
If you do not receive your package after 10 business days please reach out to support@twinnysurfco.com and we will assist you.
-
At the moment we do not offer international shipping.
-
Shipping rates can vary depending on your region and are calculated at check out.
-
Yes we offer free shipping on any order over $85.
Please note some discounts will not apply to shipping.
-
Once your order has been shipped you will receive a tracking number. go to USPS.com or click the link provided in the email.
Returns & Exchanges
-
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within 100 days after the purchase is made.
To qualify for a full refund the items must be in the original condition, unwashed and unworn.
We do not offer refund on stickers and hats. All sticker and hats sales are final.
-
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
-
We use all major carriers, and local courier partners. Our primary shipping provider is USPS.
Use the shipping estimator in the cart to check your shipping rates.
-
For returns and exchanges all shipping costs are handled by the customer.
-
Once a refund has been approved and process you will receive your money within 10 days.
Misprints & Defects
-
In the case your product was misprinted or arrived damaged we will provide a refund or a new item. Please notify us as soon as possible.
-
In the case your product was misprinted or arrived damaged we will provide a refund or a new item. Please notify us as soon as possible.